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Matt’s Mind

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  • The case for staring at you screen all day

  • Just won before I die.

  • When did we get so mean?

  • Change isn’t permanent

  • The secret to growing a referral based business.

  • Choose your news.

  • Never start a sentence with a customer with “No”

  • The gaping chasm between expected customer service and memorable customer service.

  • My love letter to Dutch Bros.

  • Must go up

  • Stop saying, “When we were kids (followed by something ignorant)”

  • So you think you’re in sales? You’re wrong.

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