Short little tip here. If you have a car that you use seasonally and have it stored for months at a time, make sure you let your insurance agent know. They will strip all of the coverage off of it except for the coverage called “comprehensive”. This covers it if it is damaged while in […]
April 2016
Monthly Archives
-
-
ShareFacebook, Twitter, Google Plus, Pinterest, Email
Posted in:
The gaping chasm between expected customer service and memorable customer service.
Comments are off
I have been putting a lot of thought into the meaning of “good customer service.” If a company says they give good customer service, I don’t think that means anything anymore. Everyone says that. By the way, you are supposed to give good customer service. It should be a baseline, minimum expectation. Let’s stop saying that. […]
-
ShareFacebook, Twitter, Google Plus, Pinterest, Email
Posted in:
A user manual for homeowners.
Comments are off
Your house is one of the biggest investments you will ever make. I sat down with Brandon Wright who is the owner of Ultra Clean. He unloads, a ton of useful information to help us understand what to look for and how to prevent damage to our home. Homes do not come with a user […]
-
ShareFacebook, Twitter, Google Plus, Pinterest, Email
Posted in:
My love letter to Dutch Bros.
This is no ordinary company. This story starts about 7 years ago on a golf course. I was playing a round and was paired up with a guy named Jeff and his father. The inevitable what-to-you-do conversation occurred on the 3rd hole where I learned I was playing with the owner of a new coffee stand in […]
-
This podcast is with Tricia Anderson who owns The Bodacious Pig right here in Eagle Idaho. I happen to work about 80 feet from this restaurant and it is one of our favorites (try the pulled pork nachos or tri tip sandwich/pig style). This is actually her second restaurant after successfully running a BBQ restaurant in […]