I had an experience last weekend that unfortunately is typical in the world of customer service these days. My wife and I volunteered to buy movie tickets for my son’s class for students who excelled in math this year. His teacher told us that the movie theater will only sell gift cards for $15 or […]
This is a question I get once in awhile. “Why did my insurance go up, I have never even filed a claim?!”. When you have a true understanding on the mechanics behind how insurance works, I think you will see why rate increases occur. When insurance is needed, it is used to pay for dozens […]
I think it is amazing when a company offers group life insurance as part of their benefit package and if your company offers it, get as much as you can. There can be some shortcomings though if this is the only policy you have to protect your family. For starters, most people have no idea how […]
To steal a line from my childhood hero Ferris Bueller, “Things move pretty fast these days.” You can now order a cab from your phone using a rideshare service. I used Uber for the first time recently and was amazed at the entire process. The simplicy, the elegance of the app and the fact that […]
Short little tip here. If you have a car that you use seasonally and have it stored for months at a time, make sure you let your insurance agent know. They will strip all of the coverage off of it except for the coverage called “comprehensive”. This covers it if it is damaged while in […]
I have been putting a lot of thought into the meaning of “good customer service.” If a company says they give good customer service, I don’t think that means anything anymore. Everyone says that. By the way, you are supposed to give good customer service. It should be a baseline, minimum expectation. Let’s stop saying that. […]
Your house is one of the biggest investments you will ever make. I sat down with Brandon Wright who is the owner of Ultra Clean. He unloads, a ton of useful information to help us understand what to look for and how to prevent damage to our home. Homes do not come with a user […]
This is no ordinary company. This story starts about 7 years ago on a golf course. I was playing a round and was paired up with a guy named Jeff and his father. The inevitable what-to-you-do conversation occurred on the 3rd hole where I learned I was playing with the owner of a new coffee stand in […]
This podcast is with Tricia Anderson who owns The Bodacious Pig right here in Eagle Idaho. I happen to work about 80 feet from this restaurant and it is one of our favorites (try the pulled pork nachos or tri tip sandwich/pig style). This is actually her second restaurant after successfully running a BBQ restaurant in […]
This is a short and sweet podcast that explains some of the details on insurance billing. It isn’t the sexiest of topics, but I will teach you how to get the most out of your insurance dollar. Since you will be paying for insurance for the majority of your life, knowing this can save you […]