💬 Show Notes
? Show Notes
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In this insightful episode of Agency Launch, Matt recounts a story that delves into the nuances of handling referrals and the art of providing value, even when you don’t win the business. He walks us through a promising referral from a commercial broker, involving a high-premium client with complex insurance needs. As Matt tackles the quote, he encounters a challenge—an 18-year-old with a hefty claim and ticket that throws a wrench into the works. Despite being unable to offer a competitive rate due to the daughter’s driving record, Matt turns the situation into a teachable moment.
Our host seizes the opportunity to conduct an impromptu review with the client, offering actionable advice to potentially save thousands on his policies. From increasing deductibles to exploring payment options and safe driving apps, Matt lays out a strategy that not only helps the client but also cements his reputation as a thoughtful and thorough agent. He even crafts an email for the client to send to his current agent, ensuring his advice is easy to follow.
Matt’s dedication to service shines as he reflects on the importance of nurturing relationships and being memorable, even when the sale isn’t made. He encourages listeners to bring value to every interaction and to view prospects as long-term opportunities. For those eager to enhance their own client communication, Matt offers a special resource for managing home renewal conversations amidst rate increases—just text “email” to 208-213-8809.
And for agents seeking to elevate their game, Matt’s master program at agencylaunch.net is ready to guide you. Tune in to this episode of Agency Launch to learn how to leave a lasting impression, provide exceptional service, and potentially turn lost sales into future wins.
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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message
Show notes created by https://headliner.app
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? Episode Chapters
(00:00) Introduction to handling referrals and providing value
(02:50) The high-premium referral scenario and initial excitement
(05:15) Encountering challenges with the client’s teen driver
(07:40) Matt’s strategy for providing value despite not winning the business
(09:30) Advice on policy adjustments to save money
(11:25) Crafting an actionable email for the client’s current agent
(13:00) The importance of nurturing relationships and long-term prospects
(15:10) Resources for managing home renewals and the master program at agencylaunch.net
(17:00) Closing thoughts on memorable service and future opportunities
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