None of my Business S5:E12- Connie Miller

On this episode, I sit down with the CEO of ICON Credit Union, Connie Miller. Connie is a native Idahoan and has been in the Credit Union business since 1994.

in 1997 Connie became the VP of finance for then Idahi CU, now ICON , and became their CEO in 2008. I was excited to ask her what a CEO does. We have all heard the title and may be aware of some of their duties. I don’t think I have ever had it really explained to me so I had to ask.

She became CEO of a credit union in 2008. Think about that. The entire economy is swan diving off of a cliff and she was just given the reins of a financial institution. It sounds like she handled it beautifully. She had the right people’s interests at heart (her members) and lead with integrity through a challenging time.

Connie works closely with many small business owners. We talk about what she looks for before lending them money. Connie also gave a talk last winter about why business owners get stuck. I enjoyed getting into this part of the conversation because we have all been stuck in one way or another.

Culture and team building are two things that are very important to her. Connie tells me how she keeps the message consistent from the top of an organization to the bottom. I also asked her how she gets the most out of employees. She tells me, getting them to buy into the vision of the company is paramount.

My thanks to Connie for coming in and sharing her story and expertise with me. It is a fully loaded conversation. Get in!